Dear customer, we are offering US and worldwide shipping options,Items offered on the website are available for delivery to the US and 207 other countries and territories.

The shipping cost is calculated automatically at checkout. The cost depends on the country and weight of the parcel.

Worldwide shipping! You can choose your country when placing an order on the site. You can track your order, as we provide you with a tracking number after the order has been dispatched. We use only reliable delivery services.

United States

3 to 7 business days by FedEx Ground

International shipping

Shipping costs are calculated automatically during the checkout process and depend on the country and weight. Usually, there are two ways on your choice at checkout:

1) Economy shipping 14 to 21 business days 

Shipping by DHL Global Mail - it is more like postal shipping, and different from DHL courier. DHL Globalmail picks up your order from seller's warehouse, sorts it, applies the necessary postage, and handles the order until it reaches your country. Once the order arrives in your country, it is handed off to your local post office for customs processing (if needed) and delivery. The delivery is made by your national postal service, not DHL Globalmail. 

2) USPS Priority International 6 to 10 business days

Priority Mail International® service is a reliable, cost-effective way to send products to more than 190 countries. Priority Mail International offers outstanding value.

3) FedEx International Economy (for Australia only) 5 to 7 business days

The fast and reliable way from a well-known company.

COVID-19

Due to circumstances surrounding Covid-19, there are Airfreight/Capacity issues that are causing significant delays in transport, processing, and delivery in the destination country.

Order delays can take up to 30 days - in Europe;

up to 40 days - in Asia;

up to 60 days - in Australia

We apologize for any inconvenience that this may have caused you.

Customs fees

For some countries, duties and taxes may be due. In this case, customs fees must be paid by the buyer.

Additional information for wholesalers 

For wholesale orders, the final price can be adjusted. For wholesale orders, the final shipping cost may differ depending on various factors. The store can send an additional invoice or change the shipping cost if there are additional costs for transportation and packaging to your country. 

Dear Customers!

Please, check the important update regarding potential delays in delivery timeframes, especially during the holiday season. Both our standard shipping speed and order processing times may experience longer durations within this period, with any possible delays primarily attributed to the actions of your local shipping carrier and provider. Rest assured, you need not be concerned about your shipment status. If you have any questions or require further updates about your expected delivery time and area, please feel free to respond to our customer support team.
Rest assured, we are committed to serving your orders promptly and efficiently.

we accept credit cards, visa, Google and Apple Pay, Amex, GCB, MasterCard, Shop pay, Diners club, Discover.

Please, place your order and add it to the basket, then proceed to checkout to choose the preferred payment method.

All payment options would be available during the checkout process.

Returns

The duration of our Return policy is 30 days. If you made the purchase more than 30 days ago, you are not entitled to any refunds and cannot return the item.

Only items which are in perfect condition, meaning that you haven't used them and kept the packaging undamaged, are considered as returnable.

However, there are certain kinds of items that cannot be returned under any condition. These are the perishables, for instance, floral products, food, printed periodicals. Products which are designated for intimate hygiene and sanitary purposes, as well as dangerous and inflammable materials, are also considered non-returnable.  

Other non-refundable products:

Gift cards.

Downloadable software and other digital products.

Certain health and personal hygiene items.

To be eligible for return, you have to provide the original receipt or any other proof that you have purchased the item.

We kindly ask you not to send any items back to the manufacturer.

In some situations, you will be entitled only to the partial refund (if necessary).

Any used or damaged items or those with the open or damaged package are not eligible for return. We will not accept items that are returned later than 30 days after the original purchase.

Refunds (if eligible)

When we receive the returned items, we conduct its thorough inspection. If it fits the above-mentioned conditions than we will contact you via email to inform that we have received and approved/disapproved your refund request. You will also be charged the restocking fee in the amount of 25% of the original price of the item.

If we approve your request, you will receive the amount of money you spent on the item. It will be credited to your bank account or returned to you via any other means of payment within several business days.

Late or lost refunds (if applicable)

Make sure to check your bank account on the regular basis in order to avoid any misunderstanding regarding the period of refund transaction.

If you haven't received the refund after the designated amount of days, call your credit company to inquire whether they have already refreshed your balance.

You can also call the bank and ask them to specify, how many days it will take to process the refund.

If any of those steps were unsuccessful, please don't hesitate to contact us at sales@brkeratin.biz

Items for sale (if applicable)

Items which are marked “For sale” are not eligible for the refund. Only full-priced items will be refunded, given that you have adhered to other refund conditions.

Exchanges (if applicable)

According to our policy, we replace only damaged or defective goods. In case you want to exchange it for the identical item, just contact us via email sales@brkeratin.biz

Gifts

In case you purchased the item which was designated as a gift, you will be credited with gift points, the amount of which will be equal to the price of the item. As soon as the returned gift item is received, inspected and approved by us, we will send you a gift certificate.

If you have received this item as a gift from someone, meaning that you were not the one who ordered it and received the delivery than the refund will be sent directly to the original buyer and he or she will find out that you applied for the refund.

Shipping

You should always send the items that you'd like to return by mail to the following address:

P.O Box 10114, Largo, FL, US 37773

You will cover all shipping costs associated with the refund of the item. Once you receive the refund, the cost of shipping will be immediately deducted from the refund amount.

The period of time that will pass from the moment you have applied for the exchange of the item and the moment you receive the new item depends on the remoteness of your place of residence.

In case you return the item that is worth more than $75, you should consider using the service that allows you to track your package during shipment or buying the appropriate insurance. It is your responsibility to make sure that we receive the item you want to return.

• Professional results for up to 16 weeks
• Quick application
• Cost-effective
• Suitable for all hair types
• Can complement other salon services
• Preserves hair color
• Enhances salon competitiveness

• No, all BR products does not contain formaldehyde. It consists of safe components only.

It can be used with a minimum 3-month break between treatments.

Yes, it is allowed, For optimal results and hair health, it's advisable to apply hair color two days before or two weeks after the Brasil Cacau keratin treatment to better lock in the pigment. Some stylists prefer immediate coloring.

Make sure you have avoid bleaching process (at least 1 month break)